Vanishing Point

Got H2H?

Posted by Deb Westphal Jul 22, 2014 10:50:00 AM

H2HWe are all consumers. We buy stuff, and lots of it. Think about the last time you made a large purchase – or for that matter a not-so-large purchase. How did you make your buying decision?  For everything from booking a hotel room, to choosing a restaurant, to buying an appliance, car, or pair of shoes, more and more consumers are checking out what others have to say before deciding to buy. Today, technology connects people from all over the world – including remote areas previously thought of as unreachable –in ways we would have never dreamed possible just 20 years ago. 

 

As consumers, our buying habits have changed – or you could say they’ve been disrupted – because of this phenomenon of human connectivity.

 

What Does Human Connectivity Mean for Businesses and Governments?

 

Disruption of consumer behavior is just one small piece of how today’s rapidly increasing and far-reaching human connectivity is affecting the world and everything in it. 

 

Consider a phrase by Bryan Kramer that is being bounced around the internet:

 

These words - There is no more B2B or B2C. It’s H2H:  Human to Human — get right to the crux of the impact human connectivity is having (and will continue to have) on the world in which we live. 

 

Even leaders of businesses or government agencies operating in a traditional business-to-business (B2B) or business-to-consumer (B2C) space need to understand and appreciate the role human connectivity will play in their organization’s future.

 

Human Connectivity as a Driver of Innovation

 

As far back as 2009, Toffler Associates explored the question of which factors drive an organization’s capacity for future innovation. The strength of the entity’s communications and research networks was found to be one of three distinct drivers.  The other two are (1) the robustness of the economic and national environment and (2) the degree to which the organization is able to create knowledge and technology.

 

As far as human connectivity, it is no surprise that organizations with stronger and more diverse networks and research capabilities today have greater capacity to capitalize on the increasing global human connectivity of tomorrow. Is your organization equipped for H2H? Are you ready to seize opportunities for innovation made possible by the interconnectedness of people throughout the world? 

 

Knowledge as a Resource

 

The real benefit derived from human connectivity is the value of the knowledge being shared when people connect. Unlike other resources, knowledge does not get depleted when it is used or shared. In fact, just the opposite happens: the more knowledge is shared, the more knowledge is created.

 

With the world’s population of approximately 7.5 billion people becoming more and more connected with one another, more and more knowledge is being created. And this will change the way organizational leaders think, focus, and lead organizations:

 

  • Hierarchies in management become less relevant and effective as more people within – and outside of – an organization possess mission-critical knowledge; traditional organizational structure can actually become a hindrance.

  • Customers’ trust lies more with the opinions of other customers than it does with the organization itself; leaders must be equipped to listen, engage, and even instigate customer conversations so as to minimize disruption and risk.

  • Just as an organization can be disrupted by rapidly and widely spread knowledge, human connectivity can create opportunities for innovation in areas we’ve never seen before; leaders must be able to recognize and capitalize on these opportunities by looking beyond the status quo and thinking out of the box.


H2H as a Key Contributor to Sustained Success

 

As organizations strive to become more adept at innovating faster than the competition to sustain their competitive edge and long term relevance, human connectivity must be a critical aspect of the organization’s strategy. While human connectivity cannot be coerced, a proactive leader must dedicate the organization to prioritizing, cultivating, and supporting an internal environment that encourages innovation behavior. More than any other single factor, sustained success for an organization hinges on its ability to adapt or alter its course through the connections it makes internally and externally among humans.  Human connectivity is the sine qua non of innovation today and in the future.

Deb Westphal

Deb Westphal

As CEO of Toffler Associates, Deborah brings skills and insights honed over 30 years working with some of the top minds and leaders of governments and Fortune 100 companies. Deborah has an MBA from Webster University and a BS in Electrical Engineering from the University of New Mexico, and has completed extensive continuing education with Harvard Business School and Wharton Business School. She is also a member of the National Academies of Science, Engineering and Medicine.

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